Service Navigator -a SME perspective on productivity management of services

Author(s):

Strina, Guiseppe; Borchert, Margret; Hamburger, Joachim; Koch, Eva; Klinkhammer, Stefanie; Heinen, Ewald

Name of Event:

RESER 2011: Productivity of Services Next Gen - Beyond Output / Input

Location:

Hamburg

Year:

2011